These Terms & Conditions govern the use of The Life Plus Hospital website, online enquiry and appointment services, telephone and WhatsApp communications, digital lead forms, and other patient-facing digital services operated by or on behalf of the hospital.
Last updated: 21 October 2026This page includes terms for users who choose to communicate with The Life Plus Hospital through WhatsApp, including appointment enquiries, service information, reminders and other hospital-related communications.
By visiting our website, submitting an enquiry or appointment form, communicating with us by telephone, WhatsApp, email or digital lead form, or otherwise using our patient-facing digital services, you agree to use those services in accordance with these Terms & Conditions.
If you do not agree with these terms, you should not use the relevant website or digital communication service.
The Life Plus Hospital may provide online information about hospital departments, doctors, treatments, appointments, health services, educational content and contact channels. Digital services may include website forms, appointment requests, enquiry forms, telephone support, WhatsApp communication and advertising-platform lead forms.
Information displayed online is intended for general information and service-access purposes. Availability of a doctor, treatment, procedure, appointment slot, facility or service may change and should be confirmed directly with the hospital.
The Life Plus Hospital may use WhatsApp, including WhatsApp Business services and approved communication technology providers, to communicate with patients and people who have contacted or opted to hear from the hospital.
WhatsApp messages may include:
WhatsApp messages are not intended to replace an in-person medical consultation, clinical examination or emergency medical service.
Where you voluntarily provide your mobile number and choose to receive communications from The Life Plus Hospital — for example through our website, an appointment or enquiry form, a Meta lead form, WhatsApp message, telephone interaction or another consent mechanism — you authorise the hospital to use that number for the purpose for which it was provided.
You may ask us to stop non-essential WhatsApp or marketing communications at any time by replying to the conversation with an opt-out request such as “STOP”, or by contacting the hospital directly.
Opting out of promotional messages will not necessarily prevent us from sending communications that are reasonably necessary to respond to an active enquiry, manage an appointment, provide requested healthcare-related information, or comply with legal obligations.
Website content, social-media content, automated messages, WhatsApp messages and other digital communications are provided for general information, enquiry handling and service coordination. They should not be treated as a diagnosis or as a substitute for consultation with a qualified healthcare professional.
Do not rely on WhatsApp, website forms, social media or email for urgent or life-threatening medical situations. If you believe you are experiencing a medical emergency, seek immediate medical assistance through an appropriate emergency service or healthcare facility.
Submitting an online form or sending a WhatsApp message does not by itself guarantee an appointment, doctor availability, admission, procedure, consultation time or treatment outcome. An appointment is confirmed only when the hospital or its authorised team communicates confirmation.
Appointment timings, doctor schedules, consultation charges, treatment costs, service availability and hospital processes may be updated from time to time.
When using our digital services, you agree to:
Our website and communication processes may use third-party services such as WhatsApp, Meta platforms, Google services, maps, hosting providers, analytics tools, CRM systems, payment providers or appointment technology.
These third-party services operate under their own terms, policies and technical systems. The Life Plus Hospital does not control the independent operation, availability or security of third-party platforms.
Delivery of a WhatsApp message may depend on network connectivity, the recipient's device, WhatsApp availability, account settings and other factors outside the hospital's direct control.
Personal information submitted through our website, telephone, WhatsApp, digital advertisements, appointment forms and other channels is handled in accordance with The Life Plus Hospital Privacy Policy and applicable legal or professional requirements.
Healthcare and medical information can be sensitive. Please avoid sending unnecessary highly sensitive information through open digital channels unless requested for a legitimate healthcare or operational purpose.
Unless otherwise stated, website text, graphics, branding, layouts and other original materials published by The Life Plus Hospital are intended for personal informational use. They should not be copied, republished, commercially exploited or misrepresented as belonging to another organisation without appropriate permission.
Third-party names, logos, trademarks and platform names remain the property of their respective owners.
We aim to keep our website and communication services reasonably accurate and available, but we do not guarantee uninterrupted access, error-free operation, immediate message delivery or that all information will remain current at every moment.
Where legally permitted, The Life Plus Hospital is not responsible for loss caused solely by temporary website outages, third-party platform failure, network failure, delayed message delivery, incorrect information submitted by a user, or use of general online information as a substitute for professional medical evaluation.
We may update these Terms & Conditions from time to time to reflect changes in hospital services, digital communication processes, technology, platform requirements, legal obligations or operational practices.
The latest version will be published on this page with an updated revision date.
These Terms & Conditions are intended to operate subject to applicable laws and regulatory requirements in India. Nothing in these terms is intended to limit rights or obligations that cannot lawfully be excluded.
For questions about these Terms & Conditions, WhatsApp communications, appointment messaging or use of our website and digital services, contact us using the details below.
